Shipping policy

Shipping Policy

Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Times Once your order has shipped, delivery typically takes 7–14 business days for standard shipping. International orders may take longer depending on your location and local customs processing.

Shipping Confirmation & Tracking Once your order has shipped, you'll receive an email with your tracking number. Please allow 24–48 hours for tracking information to update.

Delays We are not responsible for delays caused by customs, weather, or other circumstances outside our control. If your order hasn't arrived within 30 days, please contact us at support@velphine.com and we'll look into it.

Lost or Stolen Packages VELPHINE is not responsible for lost or stolen packages once they have been marked as delivered. If you believe your package is lost, please contact us and we'll do our best to assist you.