Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5-7 business days. Please note that processing time is 2–5 business days before your order ships.

Do you ship internationally?

Yes! We ship worldwide. International shipping times may vary depending on your location and local customs processing.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package at any time.

My tracking hasn't updated in a few days — is that normal?

Yes, this can happen during transit, especially for international orders. If your tracking hasn't updated in more than 7 business days, please contact us and we'll look into it for you.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition. Sale items are final sale.

How do I start a return?

Please contact us at our support email with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Products

Are your products true to size?

Yes! We recommend checking the size guide on each product page to find your perfect fit.

How do I care for my items?

Care instructions are included on each product. Generally, we recommend washing on a gentle cycle with cold water and air drying to keep your items looking their best.

Contact Us

How can I get in touch?

You can reach us through our contact page or by emailing us directly. We aim to respond to all inquiries within 1–2 business days.